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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Edmund Sergeant

May 15, 2025

5  out of  5
rating by Edmund Sergeant
"I was recently forced to call my insurance regarding a claim. I generally dread these calls because they tend to take a long time and involve multiple transfers, necessitating me having to repeat myself several times. So I got a coffee and figured I would be on the phone for at least an hour. I was very blessed that my call was answered by “Emmy,” who not only handled my business rapidly and efficiently, but was able to answer questions about all of my policies. I ended up shifting a couple other policies (life, etc.,) over to State Farm entirely based on the exceptional customer service I received by this Agent. While it is very true that customer service has dramatically declined in the past decade across all industries, it is alive and well at Richard Moore State Farm. I even saved money! This “VIP” type treatment that I received is reminiscent of what used to be expected a couple decades ago but has disappeared in 2025. If you want to save money AND be treated like a valuable customer, I highly recommend this agency!"
We responded:
"Wow Edmund! We thank you and I know Shanel is ecstatic with the review. We all are truly appreciative of your kind words. Thank you for allowing us to protect those those things that are important to you. Thank you for being a loyal customer- Richard Moore, Agent "
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Lu Marie (Lulu)

May 1, 2025

5  out of  5
rating by Lu Marie (Lulu)
"Xavier was very on top of everything that he said he knew every answer to every question that I had he was very personable had a sense of humor he actually had a sense of humor and was kidding around with me he filled me in on a lot more information that I didn't even think to ask very very good people skills and very nice to speak to especially coming from the insurance company that I just came from where everyone was very rude and nobody spoke English basically very broken English couldn't really understand anyone so it was nice to speak to someone that I could hear and also that spoke you know English all the way not broken English so that didn't help a lot as well and I wasn't so filled with anxiety from not being able to hear the person that I'm talking to you on the phone so that made a big difference definitely a keeper definitely keep him he is a very good salesman and he did great thank you very much and that's all I got to say thank you"
We responded:
"Lulu, thank you for the glowing review regarding Zavier's service and rapport. We are excited to have you as a customer and welcome you to the agency. Please do not hesitate to call us with any future needs or concerns. Welcome again..Richard Moore, Agent"
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P Lawrence

April 28, 2025

5  out of  5
rating by P Lawrence
"Easy to work with and prompt response to questions. Have both Home and Auto."
We responded:
"Thank you for those kind words Lawrence and we are very happy to have you as a customer---Richard Moore, Agent"
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Pattany Sihabouth

March 24, 2025

5  out of  5
rating by Pattany Sihabouth
"Staff is friendly and very helpful. Thank you Emmy for all your hard work."
We responded:
"Pattany thank you for those kind words regarding our staff. I hope we were able to address you question to your satisfaction. Finally, thank you for letting us protect those things that are important to you--Richard Moore, Agent"
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Myles Moulton

March 10, 2025

5  out of  5
rating by Myles Moulton
"Richard and his staff always go above and beyond when need something done for business or personal! Highly recommend!"
We responded:
"Myles thank you the review. We truly appreciate your business and thank you for letting us protect those things that are important to you---Richard Moore, Agent "
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Kristen Settar

March 3, 2025

5  out of  5
rating by Kristen Settar
"I had the best experience working with my friend Brittany when it came to reviewing my insurance policy. Not only did she save me a significant amount of money, but she also made sure I had more options to choose from, which was a huge relief. Brittany took the time to explain everything clearly, ensuring I understood the coverage and benefits. She was professional, knowledgeable, and genuinely had my best interests at heart. I highly recommend reaching out to her if you’re looking to get the best deal and more choices for your insurance. She really knows her stuff!"
We responded:
"Thank you for the great review on Brittany. We are happy to have you as a customer with the agency and want to thank you for letting us protect those things that are important to you---Richard Moore, Agent"
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Loso Tattoos

March 3, 2025

5  out of  5
rating by Loso Tattoos
"Elise was very helpful with getting me the best rate. I really appreciate he help."
We responded:
"Thank you for those kind words and the review regarding Elise's service. We are glad that you selected our agency to handle you auto insurance needs--Richard Moore, Agent"
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Allen McMillen

February 27, 2025

5  out of  5
rating by Allen McMillen
"I had been with my auto insurance carrier for over 5 years. No accidents or claims. They continually raised my rates every year. Decided to shop around and tried State Farm. Michael Johnson handled all of my questions promptly and professionally. I ended up with a better rate with more coverage."
We responded:
"Thank you very much for those kind words and the review regarding Michael's professionalism. We are truly happy to have you as a customer and we thank you for letting us protect those things that are important to you--Richard Moore, Agent "
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Kent Cooper

February 25, 2025

5  out of  5
rating by Kent Cooper
"I can't believe State Farm will provide me with better insurance with more coverage for a price that is about 40% cheaper than Geico-WOW!"
We responded:
"Kent I am glad that you were WOWED by our rates. Thanks for letting ou and thanks for letting the agency protect those things that are important to you ---Richard Moore, Agent"
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Jeremy Morey

February 20, 2025

5  out of  5
rating by Jeremy Morey
"Emmy Sweat is an absolute superstar. She's very patient with em and my situation. I was getting canceled and she took care of me so that didn't happen and walked me through all the savings I can get and even found more. She's very sweet and easy to talk to and explains thing well."
We responded:
"Jeremy, thank you for taking a moment to recognize Emmy for the service that she provided. We value your business and I am glad Emmy showed it with the service she provided. Thank you for letting us protect those things that are important to you--Richard Moore, Agent"
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Tiana Callender

February 19, 2025

5  out of  5
rating by Tiana Callender
"I had the pleasure of speaking with Emmy and she was more than helpful ! Very pleasant to speak with and helped me find some savings which I love and appreciate. She was patient, understanding and very informative. She made sure I was well taken care of and also had a great attitude. 10/10 experience !"
We responded:
"Tiana thank you for the wonderful review regarding the exceptional service that Emmy provided. We are thankful for you being a loyal customer and for letting us protect those things that are important to you--Richard Moore, Agent"
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Jessenia Rivera

February 18, 2025

5  out of  5
rating by Jessenia Rivera
"Brittany smith was fast accurate and friendly I love her service thank you"
We responded:
"Jessenia thank you for taking the time to recognize Brittany. We truly value your business. Welcome to the agency and thank you for letting us protect those things that are important to you--Richard Moore, Agent "
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Rosa Elizabeth Castillo

February 6, 2025

5  out of  5
rating by Rosa Elizabeth Castillo
"Emmy was great she is amazing :) helped me with everything"
We responded:
"Rosa thank you for the wonderful review regarding the amazing service that Emmy provided. Thank you for being a customer abc letting the protect those things that are important to you--Richard Moore, Agent "
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Lily

February 6, 2025

5  out of  5
rating by Lily
"I was lucky enough to get my new car insurance with the help of Elise Viera. She was very knowledgeable, helped me understand the pros and cons and to top it all she was super friendly! It was really an awesome experience ☺️☺️☺️☺️☺️"
We responded:
"Lily thank you very much for those kind words regarding the service that Elise provided. This review meant a lot to her. I want to thank you for my agency to protect those things that are important to you. Welcome to the agency---Richard Moore, Agent"
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Heather Regan

February 3, 2025

5  out of  5
rating by Heather Regan
"Elise was amazing! She helped me with auto, renters, and life insurance. She was very personable and answered all of my questions. She took her time to find me the exact coverage I needed and helped me cancel my old insurance."
We responded:
"Heather I want to thank you for recognizing Elise for the service she provided. I further want to thank you for letting us protect the things that are important to you. We appreciate your business and welcome to the agency---Richard Moore, Agent "
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Victor Torres

January 30, 2025

5  out of  5
rating by Victor Torres
"Michael Johnson was very good at getting me a great deal on my car insurance. I will definetaly recommend him to friends and family. Thank you for your great customer service."
We responded:
"Victor thank you for taking the time to comment on Michael's service. We are glad to have you as a customer and thanks for letting us protect those things that are important to you---Richard Moore, Agent "
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Ria Kingery

January 29, 2025

5  out of  5
rating by Ria Kingery
"I spoke with Brittany a few months ago, and although I decided not to go with State Farm due to the rate being higher than expected, I found out the hard way that you can't put a price on customer service. She truly cares about the customers and making sure they have the best coverage they need! I had no idea how many things you could bundle together and save money. I will be back shortly, because Progressive has raised my rates! I have shared my experience with my friends and family and they will be calling and dropping my name. Maybe there's a bundle discount for referrals😉lol Thank you again for all the insight, I know I'll be in trusted hands!"
We responded:
"Thank you for recognizing Brittany's efforts in explaining all that we offer. We look forward to the opportunity to requited your auto and provide you with our bundle discounts-- Richard Moore, Agent "
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Leeah Pable

January 28, 2025

5  out of  5
rating by Leeah Pable
"Brittany was absolutely amazing! She was able to bundle my policies & save me so much money!! Highly recommend her!!! Thank you Brittany!"
We responded:
"Thank you for recognizing Brittany and thank you for being a customer with the agency--- Richard Moore,Agent "
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Ali the master of disaster

January 27, 2025

5  out of  5
rating by Ali the master of disaster
"Excellent customer insurance services"
We responded:
"Thank you for taking the time to leave a review regarding Elise's service and thank you for giving us the opportunity to serve you--Richard Moore, Agent"
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Tarence Brown Sr.

January 21, 2025

5  out of  5
rating by Tarence Brown Sr.
"Elise is one of off not the best agents I’ve ever dealt with. Very helped and got me right where I needed to be"
We responded:
"Terence, thank you for the review regarding Elise's efforts. We truly welcome you to our agency and for letting us protect those things that are important to you---Richard Moore, Agent "
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christelle dastine

January 9, 2025

5  out of  5
rating by christelle dastine
"I have Statefarm for my car insurance and home renter's insurance. this is the second review for Richard's Moore office. it is always a pleasure of working with the staff. Lacy is always there to answer all my questions thoroughly and keep me updates when it comes to my accounts"
We responded:
"Thank you for the 5 star review. We appreciate your business and having you as a satisfied customer---Richard Moore, Agent"
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Slick10slick10 Slick10

January 8, 2025

5  out of  5
rating by Slick10slick10 Slick10
"Elise was amazing in helping me navigate the complex world of insurance. Her care, compassion, and understanding made the entire process seamless and easy. I would highly recommend her and Statefarm to anyone looking to revisit their insurance needs…. Absolutely 5 Stars!!!!"
We responded:
"Thank you for recognizing our newest member on the team with those kind words. The words that you used to describe her service is the way we want all customers to feel when working with the agency. Thank you for letting us protect those things that are important to you and your family. Welcome to the agency---Richard Moore, Agent"
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Lori Larsen (Pitbull)

January 3, 2025

5  out of  5
rating by Lori Larsen (Pitbull)
"Zavier was very polite and helpful in getting my quote down about half of what I'm paying now with Progressive Ins. Thank you so much for everything. Keep doing a great job!!!"
We responded:
"Lori, thank you for recognizing Zavier's service and the savings he was able to provide you. We are happy to have you as a customer with our agency and thank you for allowing us to protect those things that are important to you--Richard Moore, Agent "
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Alicia McGinnis

December 30, 2024

5  out of  5
rating by Alicia McGinnis
"This is a great agency - they always take the time to explain things. Lacey was really helpful in explaining how our home coverage works. I highly recommend them!"
We responded:
"Alicia, thank you for those kind words and they are much appreciated. You have been a customer with the agency for a while and we truly appreciate your business and loyalty---Richard Moore, Agent"
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nkatzphotos

December 30, 2024

5  out of  5
rating by nkatzphotos
"Emmy was very informative, gave me a great breakdown of services, even got added benefits while also getting added discounts! She really took the time to listen and got me the best policy! She's a keeper!"
We responded:
"Thank you for that AWESOME review for Emmy. I am pleased she was able to provide you with additional benefits that provided you with additional savings. Thank you for your business! Richard Moore, Agent"