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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sara Olds

March 28, 2024

5  out of  5 rating by Sara Olds
"Shanel is extremely helpful and caring. She worked with us making sure we got our insurance issues fixed and we are so grateful!"
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March 21, 2024

5  out of  5 rating by King
"Shanel was helpful, and patient in helping towards my look for insurance. Everything went smooth, and nothing seemed difficult. She was also professional ,and knowledgable about everything! Richard Moore office is very reliable to do work with, and overall a great branch with insurance."
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Jillena Greer

March 19, 2024

5  out of  5 rating by Jillena Greer
"Michael Johnson went above and beyond to get my family great insurance at the lowest price possible. Extremely knowledgeable and was able to explain things to me so that I understood all my options, and the differences between them."
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Charlene Williams

March 15, 2024

5  out of  5 rating by Charlene Williams
"Shanel and the team were awesome and great to work with! She’s very informative and helped with everything needed!"
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Bruce Daumen

March 15, 2024

5  out of  5 rating by Bruce Daumen
"Thank you Michael Johnson for all the hard work and effort put into saving us 1600.00 a year on our home owner insurance policy! I highly recommend Michael and his services for anyone looking to save money with an expert at their job! Thanks again Patty and Bruce."
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Stacy Williams

March 14, 2024

5  out of  5 rating by Stacy Williams
"Shanel was amazing. I asked her for a quote and she had it back within 30 min. Richard Moore office is such great people to work with. I would use them for all my insurance needs."
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Grace Green

March 12, 2024

5  out of  5 rating by Grace Green
"Michael Johnson was very helpful in my recent search for insurance. He was professional, polite and explained everything in detail. Addressed all my concerns . It was a pleasure working with such a wonderful agent who knew his job .I did not feel rushed I felt comfortable"
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Kim Williams

March 7, 2024

5  out of  5 rating by Kim Williams
"Micheal has been a tremendous help to my mom and I during the process of getting coverage for our new construction and additional mortgage protection. He is dependable, helpful and always willing to answer the many calls I have sent out to him, thanks to him for being patient with us during this process and answering any questions I may have."
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laurie cannon

March 5, 2024

5  out of  5 rating by laurie cannon
"Very Happy! Great service and follow up."
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Big D

March 1, 2024

5  out of  5 rating by Big D
"Today I worked with Shanel she was extremely helpful, very informative, very easy to talk to, and make the entire experience very easy and understandable, highly recommended! 10/10!!"
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Yadmila Cruz Marin

March 1, 2024

1  out of  5 rating by Yadmila Cruz Marin
"I have canceled my Auto Policy for 4 vehicle on February 5th and I have not get the refund for the payments done. I also change my address with them back in September 2023, they say it is change in the system and I keep getting email sent to my old address, when I call the agency for help nobody can give me an answer. They may be good selling policies, but when it comes to Customer Service they are a disaster."
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February 27, 2024

5  out of  5 rating by Jerry
"Very nice and help me out with everything I needed to get do. Shanel was very helpful to me very nice she a good worker"
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Trevonte J. Claitt

February 23, 2024

5  out of  5 rating by Trevonte J. Claitt
"Absolutely the best service I have had in a long time. I recently became a client of theirs and the agent that helped me was Shanel Blair and she helped me get a Supplemental Health policy. It was very cheap and she did a great job of explaining it to me. Once again fantastic service."
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Mrs. D.

February 6, 2024

5  out of  5 rating by Mrs. D.
"Shanel helped me today and went above and beyond to make sure all my questions and concerns were addressed. "Like a good neighbor...." I'm pleased to be continuing with state farm for another term!!!"
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Maria Tonnessen

January 27, 2024

5  out of  5 rating by Maria Tonnessen
"Michael & Shanel were helpful, knowledgeable, professional and extremely nice! We are happy to say we have chosen State Farm as our auto insurance company and feel confident about our decision."
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D Richards

January 18, 2024

5  out of  5 rating by D Richards
"I worked with Richard and Michael, both were very knowledgeable. Provided excellent service at a time when so difficult to obtain decent Homeowners Insurance . I plan to use for other services offered!"
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Jose Santa

January 17, 2024

5  out of  5 rating by Jose Santa
"Excellent customer service from Shanel Blair! She was very attentive to our questions and concerns. She was very professional and diligent. Thank you for everything, keep up the good work!"
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Tiffany Promise

January 16, 2024

5  out of  5 rating by Tiffany Promise
"Megan Fletcher was such a wonderful help with getting my daughter insured on her own vehicle. She went above and beyond to make sure we got her paperwork easily and her temporary cards as well. She is extremely kind and very professional. If you happen to read this, thank you again Megan!"
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Edmund Sergeant

January 12, 2024

5  out of  5 rating by Edmund Sergeant
"I was recently forced to call my insurance regarding a claim. I generally dread these calls because they tend to take a long time and involve multiple transfers, necessitating me having to repeat myself several times. So I got a coffee and figured I would be on the phone for at least an hour. I was very blessed that my call was answered by “Shanel,” who not only handled my business rapidly and efficiently, but was able to answer questions about all of my policies. I ended up shifting a couple other policies (life, etc.,) over to State Farm entirely based on the exceptional customer service I received by this Agent. While it is very true that customer service has dramatically declined in the past decade across all industries, it is alive and well at Richard Moore State Farm. I even saved money! This “VIP” type treatment that I received is reminiscent of what used to be expected a couple decades ago but has disappeared in 2024. If you want to save money AND be treated like a valuable customer, I highly recommend this agency!"
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Lindsay Tucker

January 9, 2024

5  out of  5 rating by Lindsay Tucker
"Shanel from this branch is AMAZING! She was able to follow up with me so quickly on changing our policy over to our new car, and made the process so easy for me. Her people skills are on point. Thanks so much Shanel!"
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Kevin Sorensen

January 2, 2024

5  out of  5 rating by Kevin Sorensen
"Meghan and Michael on this team did a fantastic job! They were very prompt and professional. Excellent communication. They worked with me to make sure I got a home and auto policy that was perfect for what I was looking for. I highly recommend!"
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Arleathia Flagler

December 12, 2023

1  out of  5 rating by Arleathia Flagler
"This has been the worst experience ever since leaving American Integrity. I’ve learned so much the hard way. This company has done nothing but put me in compromising positions time after time and the undermine my concerns. The lack of competency has cause unnecessary stress and my plan is to go else where as soon as possible."
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Tara Mailloux

November 20, 2023

5  out of  5 rating by Tara Mailloux
"Richard and his staff have been nothing but amazing. They have gone above and beyond to help us with any issues or concerns we have had. Fantastic and would recommend to anyone."
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Yarimel Rodriguez

November 17, 2023

5  out of  5 rating by Yarimel Rodriguez
"Michael Johnson was very helpful! He informed me about a recall that I didn’t even know about that helped me to save money on my car insurance."
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Alajha B.

November 15, 2023

5  out of  5 rating by Alajha B.
"Shanel was super helpful and kind! I didn’t know much about insurance and all my options but she fixed that!"